MYCOLORBOLT
Problems and returns
Every jersey is made just for you, and you approve the printer's own picture of it before you pay. Here is what that means if something goes wrong.
We make it right if
- It was printed wrong. The placement, colors or item are different from the picture you approved.
- It is damaged or defective. Holes, tears, bad stitching, a printing flaw.
- It never arrived. The tracking shows delivered but it isn't there, or it is lost in the mail.
We send a new one or refund you, whichever you prefer. You don't send anything back.
We can't take back
- The wrong size. Each jersey is cut and printed for you, so we can't exchange or refund a size. Please use the size chart: sizes are body measurements in inches.
- A change of mind or a color you decided you don't like, when the jersey matches the picture you approved.
- A wrong address. Check it before you pay. Once a jersey ships, the address can't be changed. If a package comes back, we can send it again once you confirm the address, and the shipping is paid again.
How to tell us
Email mycolorbolt@gmail.com within 30 days of delivery (for a package that never came, within 30 days of its expected delivery date) with:
- your order number (it starts with CB-)
- a clear photo of the whole jersey, laid flat
- a close-up of the problem. For placement, include a ruler in the picture.
- for damage in the mail, a photo of the box too
We reply within 2 business days. No account or sign-in needed.
Before you order
- Check the size chart. Hockey jerseys run large.
- Look closely at the printer's picture and approve it only when it is right.
- Check your shipping address.
Jerseys arrive about 10 days after you order. Where is my jersey?
Start an order